Easy-IP Error Messages

This section contains Easy-IP error messages and their solutions.

Control dpDataGrid has no parent window

You may see this error when using the Client.

Cause

It's possible the Client Settings have been corrupted on that machine, as the other PC is OK.

Solution

Try the following steps:

1. Delete the entire VirtualFileCache directory, on your Client PC. C:\Users\username\Documents\EasyIP\VirtualFileCache 

Replace your Windows username and Easy-IP account username where appropriate.

2. Delete this file on the Client PC. C:\Users\username\Application Data\EasyIP\Client.config

If that doesn't fix it, you should also remove the config files from the server, as below.

3. Go to Server Manager>Tools>Server Settings>Virtual Files

4. Delete the following files under your Easy-IP username:

• Client.config
• ClientDisplay.config
• ServerManagerDisplay.config

Reboot your PC, then try to login again.

Task Scheduler Error “A specified logon session does not exist”

This is not specifically an Easy-IP issue, but can occur when creating a new task in Easy-IP.

This behavior occurs when a network access group policy setting is enabled,
and you select the “Run whether user is logged on or not” Security option on the General tab, when creating a new task:

Go to SECPOL.MSC > Security Settings > Local Policies > Security Options
and Network access: Do not allow storage of passwords and credentials for network authentication

To resolve this error, simply set this policy to Disabled.

For more details, view this link:

https://techcommunity.microsoft.com/t5/ask-the-performance-team/task-scheduler-error-8220-a-specified-logon-session-does-not/ba-p/375056

Invalid SIMILAR TO pattern - during Search

You may see this error when searching using a Regular Expression.

It means you may have missed the quote marks around the regular expression.

e.g. “10.[0-9]{1,3}.50.0” — Easy-IP requires the quote marks.

Entering 10.[0-9]{1,3}.50.0 without the quote marks will result in the error.

Error: Delete File failed code 5 - during upgrade

You may see this error during the upgrade, when installing v7.3 on top of an existing v7.1 production server.

1. For best results, we recommend you install the new version on a brand new server.
2. DO NOT install the latest version of Easy-IP on top of the previous version. This is the cause of the error message.
3. If you really need to use your existing production server, we recommend you completely un-install the current Easy-IP instance to avoid any conflict.
4. In addition, you should un-install the current Firebird and Thinfinity VirtualUI programs.

No permission for read/select access to TABLE ADDRESSES

You might see this error when trying to run SQL code in the report editor, when using:

SELECT FROM ADDRESSES WHERE SHORTIPADDRESS='172.31.136.54';


or


SELECT FROM ADDRESSES WHERE IPADDRESS='172.031.136.054'

The solution is to check the Administrator Report checkbox at the bottom left.

Then the SQL query will run as normal.

Cannot find C:\Windows\System32\\IssProc.dll.

You might see this or similar error when installing Easy-IP. 

It is most likely due to a missing dll file.

The most common IssProc.dll errors that can appear on a Windows-based computer are:

• "IssProc.dll not found."
• "IssProc.dll is missing."
• "IssProc.dll Access Violation."
• "Can't register IssProc.dll."
• "Cannot find C:\Windows\System32\\IssProc.dll."
• "IssProcess cannot start, IssProc.dll is missing. Please re-install IssProcess."
• "IssProcess failed: IssProc.dll not found. Re-install IssProcess."

IssProc.dll problems occur with installation, while IssProc.dll-related software runs, during shutdown or startup,
or less-commonly during operating system updates.

Try the following steps to resolve the issue.

1. Manually Register IssProc.dll Using Microsoft Register Server
2. Repair Registry Entries Associated with IssProcess
3. Conduct a Full Malware Scan of Your PC
4. Clean Out Your System Junk (Temporary Files and Folders) With Disk Cleanup (cleanmgr)
5. Update Your PC Device Drivers
6. Utilize Windows System Restore to "Undo" Recent System Changes
7. Uninstall and Reinstall the IssProcess Program Associated with IssProc.dll
8. Run Windows System File Checker ("sfc /scannow")
9. Install All Available Windows Updates
10. Perform a Clean Installation of Windows

Connection with the SOAP server could not be established.

You might see this error, if you try to login to the SOAP server Delphi API Demo.

It means the SOAP Server has not been enabled.

To enable the SOAP server, open the Server Manager.

1. Go to Tools>Server Settings > SOAP Server
2. Check the box marked Enable SOAP Server

Unsupported on-disk structure for file *.fdb – found 11.2, support 12.0

This is a Firebird error message indicating that the database was created with Firebird 2.5,
but Firebird 3.0 is installed and cannot read the database.

• Firebird 2.5 only supports ODS 11.2
• Firebird 3.0 only supports ODS 12.0

ODS stands for On Disk Structure.

Solution:

Uninstall Firebird 3.0 and install Firebird 2.5 instead.

Error adding orphan IP address during import.

This error is usually caused by the fact that the subnet does not already exist in the database.

Just make sure that the box marked Automatically Create Subnets is checked, when you import the file.

Error creating MSXML Document Class.

You may suddenly get this error when logging in to the Client.

The Client Settings may have been corrupted.

Try the following:

1. Delete the entire VirtualFileCache directory, on your Client PC.
   e.g. C:\Documents and Settings\yourusername\My Documents\EasyIP\VirtualFileCache\username
   Replace your Windows username and Easy-IP account username where appropriate.
2. Also delete this file on the Client PC:
   C:\Users\yourusername\Application Data\EasyIP\Client.config

If that doesn't fix it, you should also remove the config files from the server, as below.

1. Go to Server Manager>Tools>Server Settings>Virtual Files
2. Delete the following files under your Easy-IP username: 
3. Client.config
4. ClientDisplay.config
5. ServerManagerDisplay.config
6. Reboot your PC, then try to login again to the Easy-IP server.

Invalid class string, ProgID: “Excel.Application”

You may see this error when trying to Export a report to a spreadsheet. 

This error happens when Excel is not installed.

One workaround is to export the report to HTML or PDF instead.

Alternatively, you can just click the green Excel icon in the top right corner of the Address Grid.

Checksum error on database page xxxx

This error means a physical database file corruption, for example, when there is a power failure during a write operation.

The only option is to restore from your most recent backup file.

Error “No Connection Available” in Windows PC Client.

This error means that there is no network connection to the server.

1. Can the user ping from the Client PC to the Server?
2. If not, check the network card/cable/port connections,
3. If so, check your Firewall is not blocking TCP port 8095.
4. Alternatively, try rebooting the Client PC and the Easy-IP Server.

For troubleshooting, you can turn on Debug3 error logging on the server.

If you don't see anything, it is most likely the network card/cable or connection, or the Firewall is blocking TCP port 8095.

You can enable Debug3 error logging as follows:

1. Go to Server Manager > Settings > Event Logging
2. Choose Debug3 in the Log Level.

NB> Don't forget to turn off Debug3 when finished, as it will impact performance.

Error: Connection reset by peer.

This error normally results from a loss of the connection on the remote socket due to a timeout, restart or a network problem.

Check the following:

1. Ping the remote host you were connected to. If it doesn't respond, it might be offline or there might be a network problem along the way. If it does respond, this problem might have been a transient one (try logging in again).
2. Ping a local host to verify that your local network is still functioning (if on a serial connection, see next step).
3. Ping your local router address. If you are on a serial connection, your local router is the IP address of the host you initially logged on to using SLIP or PPP.
4. Ping a host on the same subnet as the host you were connected to (if you know of one). This will verify that the destination network is functioning.
5. Type tracert at the command prompt to determine the path to the host you were connected to. This might help to identify if the problem is somewhere along the way.

“No connection available” message when logging in.

This error usually means the Easy-IP server has not started automatically.

You need to Restart the server manually. 

1. Right-click the Easy-IP Tray icon and select Server>Restart.
2. Click Show to view the Server log and verify the Server has restarted OK.

Error: Arithmetic exception, numeric overflow or string truncation.

You may see this error when importing a xls or csv file.

It means that the destination field in the database is smaller than than the source field in the import file.
Therefore the data has been truncated to fit into the field.

The solution is to ensure that the destination field size is equal to or greater than the source file field.

Validation error for column SUBNET_PATH, value “*** null ***”

You might see this error when importing a v6 database into v7.

The workaround is to start the Configuration Wizard and choose “Attach” existing database, instead of “Import” database.